Returns & Refund Policy
Strict Policy: No Returns, No Refunds & No Replacements
Please note that Selected Store strictly operates under a NO RETURN, NO REFUND, AND NO REPLACEMENT POLICY once an order has been successfully placed, dispatched, and delivered. Due to the personal, aesthetic, and hygiene-sensitive nature of our products (such as lunch boxes, bento sets, drinkware, tumblers, and pouches), all sales are strictly final.
1. All Sales Are Final
We take every possible measure to ensure product descriptions, high-resolution photographs, material specifications (e.g. 304 stainless steel, food-grade BPA-free materials), and volume dimensions are accurate. Once an order is delivered, we do not accept returns, offer exchanges, or issue refunds for reasons including:
- Change of mind, personal preference, or finding an alternative product.
- Minor color variations arising from device screen resolutions, brightness settings, or photographic lighting.
- Incorrect size, color, or model chosen during order placement by the customer.
- Product used, altered, or washed in any manner after delivery.
⚠️ Unboxing Video Guidelines (Mandatory for Transit Discrepancies)
While we wrap every package with multi-layer bubble wrap, edge guards, and reinforced corrugated boxes, on a safer side we require all customers to record a continuous unboxing video upon receiving their parcel. To ensure a fast and hassle-free claim resolution for any courier transit damage or missing item, please follow these simple recording steps:
- Start recording before opening the outer courier packaging/box.
- Show the sealed parcel from all 360 degrees, ensuring the shipping label and tracking number are clearly readable.
- Open the package continuously without any camera cuts, pauses, or edits.
- Take the product out and clearly demonstrate the damaged portion, defect, or missing accessory in good lighting.
* Important: Any claim regarding transit damage, broken ceramic, or missing pieces reported without this uncut 360-degree unboxing video will be strictly and automatically rejected without exceptions.
2. Reporting Window for Transit Issues
In the rare scenario of transit damage verified through the mandatory 360-degree unboxing video:
- You must contact us within 24 to 48 hours of package delivery.
- Reports received beyond 48 hours from the courier delivery timestamp will not be eligible for review under any circumstances.
- Management reserves the sole discretion to verify the authenticity of the unboxing video before determining if an exceptional courier damage claim can be processed.
3. How to Contact Us
To submit your unboxing video for review regarding transit damage, please email us at support@selectedstore.in or visit our Enquiry Page with your Order ID, parcel tracking number, and unedited unboxing video link.