Shipping Policy

Important: Strictly 100% Prepaid Orders Only (No COD)

To ensure prompt dispatch, high hygiene standards, and priority fulfillment of our curated aesthetic and character collections, Selected Store operates strictly on a 100% advance prepaid model. We accept UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards, and Net Banking. Cash on Delivery (COD) is strictly NOT offered.

1. Delivery Timeframe

We deliver across India through leading express courier networks. Estimated delivery times are as follows:

Standard Delivery: 3 to 7 working days across India from the date of dispatch.
Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): Typically delivered within 3 to 5 working days.
Non-Metro & Regional Locations: Typically delivered within 5 to 7 working days.

2. Order Processing & Dispatch

All orders are verified, securely packed, and dispatched within 24 to 48 business hours (Monday to Saturday, excluding national/public holidays).
Orders placed on Sundays or major public holidays will be dispatched on the next working day.

3. Real-Time Order Tracking

As soon as your package is dispatched, we send you an automated confirmation via email and SMS/WhatsApp with your Airway Bill (AWB) number and a live tracking link. You can track your parcel at every step until it reaches your doorstep.

4. Safe & Fragile-Care Packaging

We take immense pride in our packaging. Many of our items—including 304 stainless steel tumblers, insulated ice cups, and ceramic mugs—are breakable or require extra care. Every order is meticulously wrapped with:

Multi-layer heavy-duty bubble wrap
Corner and rim protectors for tumblers and mugs
Sturdy multi-ply corrugated shipping boxes to absorb any transit shock

5. Shipping Charges

Applicable shipping charges (if any) are calculated and clearly displayed at checkout prior to payment. Free shipping promotions, when active, will be automatically applied at checkout once the order qualifies.

6. Address Accuracy & Delivery Attempts

Please double-check your complete delivery address, landmark, PIN code, and active 10-digit mobile number at checkout. Our courier partners will attempt delivery up to three (3) times. If a parcel is returned due to an incorrect address or customer unavailability, re-shipping charges will apply.

7. Customer Support

If you have any questions regarding your parcel or need assistance with tracking, please contact our support team at support@selectedstore.in or visit our Enquiry Page.